The Direct Pay Plan offers all residential and commercial customers served by Riverside Public Utilities the ability to have their utility payment paid directly from their preferred checking, savings and loan or credit union account. You no longer need to write a check to pay your utility bill. Here 's how it works:
Completely fill out the Direct Pay Application with all the required information and print it out.
Attach a blank check from your financial institution marked "VOID"
Send it in!
Remember to send the application in with a blank voided check, otherwise it will delay your application. It takes about 6-8 weeks to activate your account in the program.
The check writer for the Riverside Public Utilities account must also be listed as a responsible party for the RPU utility account. If the check writer is not listed on the account, please call Customer Service at 951-782-0330 and we'll add them to it.
Prior to your activation in the program, you will receive a pre-notification statement that must be paid.
Bill statements following that statement will show you that no payment is due, but that Riverside Public Utilities will soon draft monies from your account.
You can set the maximum payment level we take out (must be $25 or more) so you know exactly how much money Riverside Public Utilities is taking out of your account each month. Plus, you may increase or decrease your maximum payment level whenever you want (e.g., during seasonal high or low periods of use). Customers may drop out of Direct Pay at any time and return to normal billing procedures.
If you have any bills that are over your pre-set level, or if you are late paying your bill, you are returned to a normal bill-paying cycle and are subject to normal collection fees - which means you'll have to dust off that check book and write us a check.
Also, if your payment transaction is returned by your bank for any reason, including insufficient funds and closed or unauthorized accounts, you will be taken off the program and you will be required to pay the amount due before continuing with the program.
Once your bill is paid, you will be put back on the Direct Pay program.
Sign Up Today!
Print out our Direct Pay Application now, attach a blank voided check, and mail it in!