Office of the City Clerk
Passport Acceptance Facility
3025 Madison Street, Riverside, CA 92504
(951) 351-6334
Located inside the Public Utilities Customer Resource Center
next to the Casa Blanca Library. View this location on Google Maps.
Hours of operation for scheduled appointents:
8:00 AM - 4:00 PM Monday - Thursday. Friday 8:00 AM - 3:00 PM
Hours of operation for walk ins:
8:30 AM - 4:00 PM Monday - Thurday. Friday 8:30 AM - 3:00 PM
We are closed weekends and holidays
Our office will be closed on Monday, October 14, 2024 in observance of Columbus Day
***
NEW: Online Passport Renewal is available 24/7!
Go to http:// www.travel.state.gov/renewonline to see if qualify to use renewal by mail application (DS-82)
Appointments are strongly encouraged. Walk-ins are welcome
** We offer photo services for $6.00 ( payable by check or cash) **
CURRENT PROCESSING TIMES ARE BELOW:
Regular Service: 4 - 6 weeks processing time
Expedite Service: 2 - 3 weeks processing time
(expedite service is an additional $60.00 - payable by check or money order only to Dept. of State)
Important: When scheduling your appointment, please be sure you are booking in PST (Pacific Standard Time)
PLEASE REVIEW CONFIRMATION EMAIL SENT TO YOU after you book your appointment.
All applicants must be present. You must have application filled out at the time of your appointment and have all required documentation and payments as indicated on flyer below to avoid delays.
Walk-ins are welcome. Please be aware walk-in customers may experience long wait times. It is suggested to arrive early to ensure service.
Please check Book Online daily for updated availability due to cancellations.
To cancel or reschedule an appointment, please do so through the notification you received to make the appointment time available or call us at (951) 351-6334. In an effort to serve our customers efficiently and promptly, we may not be able to answer your call. We value our customers and apologize for the inconvenience.
If you have immediate or emergency travel, please visit www.travel.state.gov for more information and to schedule an appointmnet at a Regional Office.
Can I expedite my application?
Expedite Service of passport applications is available for an additional fee. Please visit the Department of State's website at http://www.travel.state.gov for further information.
Department of State will Express Mail the passport book only once the application is processed for a 1-2 day Express Mail delivery time for an additional $21.36 payable to Department of State (check, money order, or cashier's check only). The Department of State cannot Express Mail a passport card.
The City Clerk's Office offers 1-2 day Express Mail of your application to Passport Services for a 1-2 day delivery time. This fee is $30.45 for Express Mail service payable to the City of Riverside (check or cash only)
Check availability for appointments at other passport acceptance facilities.