Riverside Public Utilities

Contact Us

Call, E-mail or Visit RPU

RPU Customer Service team can answer all of your water/electric billing and account questions. 311 Call Center can help answer all of your non-emergency city services questions or requests that may also be submitted on the 311 mobile application. Check our frequently-asked questions or contact us by e-mail, by-phone, or in-person.

customer service

Contact Us by Phone

Our customer service call center can answer all of your water/electric billing and account questions during the following hours:

Call Center Hours

Monday through Friday – 7:00 am – 6:00 pm
Saturday 8:00 am – 1:00 pm


RPU Customer Service

(951) 782-0330

  • Power/Water Emergencies
  • Start/Stop/Transfer Service
  • Assistance Programs/Rebates
  • Billing Issues/Inquiries
  • Fire Hydrant Applications

311 Call Center

Non-emergency (24/7)
311 (or 826-5311)

  • Power Line Clearance
  • Street Light Outage/Repair
  • All Other City Services

Contact Us by E-mail

Send an e-mail to [email protected] and get a response within 2-5 days.

Visit Our Offices

You're welcome to visit our customer service centers for in-person assistance. We're happy to help with all your water & electric needs.

customer resource center downtown
Downtown Customer Service Center
3901 Orange Street
Riverside, CA 92501

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - 9am to 12:30pm
Sunday - CLOSED
customer resource center casa blanca
Casa Blanca Customer Resource Center
3025 Madison Street
Riverside, CA 92504

Walk-In Hours
Monday - Friday 9am to 5pm
Saturday - CLOSED
Sunday - CLOSED


Community Services

Riverside Public Utilities is committed to the community we serve. Whether we are providing funding that helps provide parks and recreation, library, and public safety service, or sponsoring community service groups and annual events, we are proud to give back to the community.

View City Sponsorship Program