COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 11/23/2020

Please check this page often for updates.



IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments


State Orders & Updates

County Orders

Local orders

RPU Customers  

RPU’s Customer Service payment centers listed below are open to limited occupancy during the given hours until further notice.

Downtown Customer Service Center 

Casa Blanca Customer Resource Center

Monday through Friday: 10:00 a.m. – 2:00 p.m.

Saturday & Sunday: CLOSED


Bills may also be paid: online, by phone (951) 782-0330, by mail, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

311  & RPU Customer Service Call Center Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 1:00 p.m.
Sunday: CLOSED

RPU is now accepting appointments for customers who are interested in RPU Assistance Programs. Customers can call Customer Service at (951) 782-0330 to schedule an appointment.

More information can be found online at RiversidePublicUtilities.com/Assistance.

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page

Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

Beginning Monday November 23, 2020, the One Stop Shop will continue to provide development services but will be closed to the public until further notice. To additionally combat the spread of the virus, a significant reduction of our workforce is in place to maximize social distancing within City facilities. Although we will work to be as responsive as possible, additional time is needed to process applications, perform plan review, and provide field inspection services. Please anticipate some delay in the development process as we continue to respond to this crisis.

Open/Closed Update


COVID-19 Resources