COVID-19/Coronavirus Update

Information Regarding COVID-19 Coronavirus

Published: 7/10/2020

Please check this page often for updates.

IRS Get My Payment Portal

The IRS Get My Payment portal is now available online for the (up to) $1200 economic impact payments. You can check your payment status, confirm your payment type, and enter your bank account information if your payment hasn’t already been sent all from the portal.
IRS Get My Payment Portal: https://www.irs.gov/coronavirus/economic-impact-payments


State Orders & Updates

County Orders

Local orders

RPU Customers  

311 and Call Center Extended Hours:
RPU Customer Call Center (951) 782-0330
311 Call Center (951) 826-5311
Monday through Friday: 7:00 am – 6:00 pm
Saturday: 8:00 am – 3:00 pm
Sunday: CLOSED

Due to the surge of COVID-19 cases and in abundance of caution, the Downtown Customer Service Center & Casa Blanca Customer Resource Center are closed until further notice.

Bills may be paid: online, by phone (951) 782-0330, by mail, by the 311 mobile application, or by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

311 and Call Center Extended Hours:
Monday through Friday: 7:00 a.m. – 6:00 p.m.
Saturday: 8:00 a.m. – 3:00 p.m.
Sunday: CLOSED

No utility shut-offs will be undertaken through the duration of the emergency.

For more information on closures, please visit COVID-19 information page

In abundance of caution, the Casa Blanca Customer Resource Center will remain closed until further notice.

Bills may be paid: online, by phone (951) 782-0330, by mail, by the 311 mobile application, by RPU’s Downtown Customer Service Center or Casa Blanca Customer Resource Center payment drop boxes.

No utility shut-offs will be undertaken through the duration of the emergency. Visit RiversidePublicUtilities.com for more information.

Struggling to Pay Your Bill? Payment Assistance Programs (SHARE and ERAP) are available. Learn more: https://riversideca.gov/utilities/residents/rebates-assistance.asp

Safe Drinking Water: Per the U.S. Environmental Protection Agency, the COVID-19 virus has not been detected in drinking-water supplies. We remain committed to providing reliable, high-quality and safe drinking water. For more information on RPU's water quality, please visit: https://www.riversideca.gov/press/covid-19-our-water-supply

Other Utilities: Coronavirus Updates

City Facilities & Services

Open Facilities

One Stop Shop (OSS) 

  • OSS at City Hall is closed to the public. 

  • Online OSS Service 

Community & Economic Development 

General Services 


  • Online Services 

  • Library To-Go Service begins July 9 (all locations except Main Library) *remove 

Office of Homeless Solutions 

  • Hulen Place, Outreach, Public Safety & Engagement Team 

Parks & Rec 

  • All Parks and Parking Lots (excluding Fairmount Parking Lot off of Market St.) 

  • Andulka Tennis Center 

  • Cool Centers 

  • Fairmount Golf Course 

  • Martha McLean Disc Golf Course 

  • Restrooms 

  • Sycamore Canyon Trails 

  • Tennis/Pickleball Courts 

  • Virtual Recreation Programs 

Public Works 

Riverside Public Utilities 

  • Downtown Customer Service Center & Casa Blanca Customer Resources Center is closed to the public. 

Customer Service Call Center (951) 782-0330 

  • 311 Call Center (951) 826-5311 

  • Monday - Friday: 7:00 am to 6:00 pm, Saturday 8:00am to 3:00pm 

  • Customer Service & 311 Telephone Services311 and Customer Service Call Center Hours: 

  • Payment Drop Boxes available at Downtown Customer Service Center Downtown Customer Service Center & Casa Blanca Customer Resource Center Casa Blanca Customer Resource Center 

Public Works

Closed Facilities

City Clerk 

  • Passport Services (accepting appointments beginning July 1 for appointment-only services beginning July 15)*remove 

Community & Economic Development 

  • Fox Performing Arts Center 

  • Riverside Municipal Auditorium 

  • The Box 

  • Code Enforcement Lobby 

Fire Stations 


  • All Libraries 


  • Downtown Museum 

  • Harada House 

  • Heritage House 

Parks, Recreation & Community Services 

  • All Community & Senior Centers 

  • Playgrounds 

  • Picnic Shelters 

  • Splash Pads 

  • Swimming Pools 

Police Department Lobbies 

One Stop Shop

  • Closed to in-person service.

Riverside Public Utilities 

  • Downtown Customer Service Center 

  • Casa Blanca Customer Service Center  


COVID-19 Resources