Passport Acceptance Facility
Service by appointment only.
Call (951) 351-6334 for appointments and information.
On March 13, 2020, the City of Riverside declared a local emergency to increase efforts to protect the public from the COVID-19. The Passport Acceptance Facility will provide service by appointment only. Walk-ins will no longer be accepted until further notice. Masks and temperature check will be required upon arrival.
The Passport Acceptance Facility is located at 3025 Madison Street in the Public Utilities Customer Resource Center next to the Casa Blanca Library. View this location on Google Maps.
Monday - Friday: 8 a.m. to 4:30 p.m., except holidays*
*2020 Holiday Schedule:
Hours: 8-1 p.m.: Wednesday, November 25; Thursday, December 24; and Thursday, December 31
Closed: Thursday and Friday, November 26 and 27; Friday, December 25; and Friday, January 1
Can I Expedite the Process?
The Department of State will expedite processing of passport applications for additional fee of $60. The average turnaround time for Expedite Service is 6-8 weeks.
The Department of State will Express Mail your passport book once the application is processed for a 1-2 day delivery time for an additional $17.13 payable to the Department of State. The Department of State cannot Express Mail a passport card.
The City Clerk's Office offers Express Mail of applications overnight to Passport Services with a 1-2 day delivery time for a fee of $26.35 payable to the City of Riverside.
Please visit Department of State website at www.travel.state.gov for further information.
Check availability for additional appointment options at other passport acceptance facilities.