Passport Acceptance Facility is open
by appointment only.
For processing times, please click here before booking your appointment.
In an effort to serve customers with appointments, we may not be able to take your call. Please refer to the information in the flyer below or visit travel.state.gov for more information and locations. We value our customers and apologize for the inconvenience.
Please check Book Online daily for updated availability due to cancellations. Please go through the appointment confirmation notification you received to cancel or reschedule an existing appointment to make the appointment time available for other customers. Please be prepared with all required documentation and payments when you arrive for your appointment or your appointment will be cancelled.
Due to fully booked schedule and limited space in the building, the Security Guards will turn away walk-ins or ask you to wait outside for possible availability due to a cancellation. Please be aware that the Security Guards cannot answer your questions. Please refer to the information below or visit travel.state.gov for more information and locations.
Face coverings are required upon arrival for everyone.
The Passport Acceptance Facility is located at 3025 Madison Street in the Public Utilities Customer Resource Center next to the Casa Blanca Library. View this location on Google Maps.
Monday - Friday: By Appointment only.
Can I Expedite the Process?
Expedite Service of passport applications is available for an additional fee. Please visit Department of State website at www.travel.state.gov for further information.
*The Department of State will Express Mail the passport book only once the application is processed for a 1-2 day delivery time for an additional $17.56 payable to the Department of State. The Department of State cannot Express Mail a passport card.
The City Clerk's Office offers Express Mail of your application to Passport Services for a 2-day delivery time. This fee is $27.10 for Express Mail service payable to the City of Riverside.
Check availability for appointments at other passport acceptance facilities.