Passport Acceptance Facility is open
by appointment only.
Call (951) 351-6334 and leave a message for appointments and information.
The Passport Acceptance Facility has resumed passport services by appointment only. Walk-ins will no longer be accepted until further notice. Masks and temperature check will be required upon arrival.
The Passport Acceptance Facility is located at 3025 Madison Street in the Public Utilities Customer Resource Center next to the Casa Blanca Library. View this location on Google Maps.
In an effort to serve customers with appointments, we request that you call (951) 351-6334 and leave a message to request an appointment. A Passport Acceptance Agent will return your call as soon as possible in the order received.
Please refer to the information below or visit travel.state.gov for more information and locations.
Through April 14, 2021:
Monday - Friday: 10 a.m. to 2 p.m.
Effective Thursday, April 15, 2021:
Monday - Friday: 8 a.m. to 4:30 p.m. except holidays.
Can I Expedite the Process?
Expedite Service of passport applications is available for an additional fee. Please visit Department of State website at www.travel.state.gov for further information.
*The Department of State will Express Mail your passport book only once the application is processed for a 1-2 day delivery time for an additional $17.56 payable to the Department of State. The Department of State cannot Express Mail a passport card.
The City Clerk's Office offers Express Mail of your application overnight to Passport Services for a 1-2 day delivery time. This fee is $26.35 for Express Mail service payable to the City of Riverside.
Check availability for appointments at other passport acceptance facilities.