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:: General Residential Program Guidelines
Programs are available to RPU residential electric customers, or water customers where applicable. If applicant is a tenant or renter, the property owner must sign the application.
  • All programs are subject to fund availability and may be cancelled at any time.
  • Customers must fulfill all program guidelines, program specific and general RPU program guidelines, to be eligible for incentives.
  • Rebates are based on product cost only. Labor, additional parts, and tax are excluded.
  • The level of incentive is based on size and or efficiency of the qualified product. Rebate amount cannot exceed the purchase price of the new product and is up to 50% of the project cost, which ever is less.
  • The incentive cap is $5,000 for participation in all programs combined per customer, per calendar year. Rebates must be submitted within 90 days of purchase to qualify.
  • Rebates totaling up to $500 will automatically be refunded to customer account.
  • A copy of the dated sales receipt must be provided, and is subject to verification.* The sales receipt must note all necessary information on the qualifying product. Including, but not limited to: make and model number or type, vendor, date, and price per qualifying unit.
  • Incentives are paid to installations on the existing building envelope. New construction does not qualify.
  • An inspection may be required prior to the issuance of the incentive.
  • Incentive will be paid to the electric customer of record only. An exception will be made if the tenant or renter provides proof of purchase.
  • Incentives are paid on a first come, first served basis and are subject to fund availability.
  • Qualified products must be installed and in operation at the customer's service address.
  • Customers are responsible for following program guidelines and checking with any state, county, city government and/or homeowner's association in reference to codes, ordinances, local conditions, restrictions, rules and regulations prior to installing any new equipment.
  • RPU reserves the right to determine product eligibility.
  • RPU does not endorse or recommend specific brands, products or dealers nor does it guarantee material or workmanship; acceptance of such is customer's responsibility.
  • In the event it is determined through inspection that the customer is not in compliance with the requirements of the program as set forth in the guidelines, RPU may recover the total amount of the incentive paid / rate reduction realized to customer for non-compliance. The amount shall be billed on the customer's regular utility billing from the City and shall be a part of customer's utility service charges payable to the City.
  • Customers participating in this program may be asked to complete a telephone/mail in survey that is used as a benchmark for energy savings attributed to the program.
  • RPU reserves the right to modify or discontinue this program without prior notice at its discretion.
* Does not apply to ULFT, WBIC, and High Efficiency Washer rebate programs. An original purchase receipt must be submitted for these three programs.