::  How to Reach Riverside Public Utilities
By E-mail:

By Phone:
  • 24 Hour Water/Power Emergencies (951) 782-0330
  • Customer Service Call Center (951) 782-0330
    Customer Service Questions & Services
    Hours of Operation: Monday – Friday 7 a.m. to 7 p.m.
    Saturday 8 a.m. to 5 p.m.
    Closed Sundays
  • Rebate Program Information (951) 826-5485
    Rebate Programs and Services
  • Riverside Call Center – Dial 311 (or 826-5311)
    Non-emergency City Services and Information
For additional Utilities contact phone numbers click here.

In Person:

Customer Service Locations
Bill Payments / Customer Services
  • Utilities Plaza – 3460 Orange Street, 92501
  • Customer Resource Center – 3025 Madison Street, 92504
Water and Power Engineering Services / Administration
Water and Power Engineering Services / Utilities Board Room / Administration
  • 3901 Orange Street, 92501
:: More Utilities Customer Service Contacts
  Customer Relations / Marketing - 826-5485
 
  • E-mail Marketing Communications
  • Advertising / Media Relations
  • Bottled Water Requests
  • Speakers Bureau
  • Sponsorship Requests
  • Energy Service Agreements
  • Energy Audits
  • Residential/Business Programs
  • School Education Program
  • Shade Tree Planting Program
  Residential / Business - 782-0330
 
  • Turn on/off or transfer electric and water services
  • Billing and Payment Inquiries
  • Budget Billing / Level Pay Plan
  • Medical Life-Support Allowance
  • Third Party Notification
  Other Utility Services
 
  • 24 Hour Electric & Water Emergencies - 782-0330
  • Share Low-Income Assistance) - 955-6478
  • HEAP (Low-Income Assistance) - 955-6478
  • Power Line Clearance - 782-0330
  • Sewer Information (Public Works) - 826-5341
  • Sewer Problem (Public Works) - 351-6140
  • Street Light Repair - 782-0330
  • Trash Service (Public Works) - 782-0330
  • Water Quality Information - 351-6370
Electric
  • Electric Service Start-Stop Inquires - 782-0330
  • Trees in Wires Emergency - 782-0330
  • Tree Trimming Services - 311 - (or 826-5311)
  • Street Light Outage - 311 - (or 826-5311)
  • TDD-TTY Speech & Hearing Impaired - 826-5439
  • Electrical Engineering - 826-5489
  • Energy Theft - 826-5657
  • Electrical Field - Construction & Maintenance - 351-6351
  • Meter Installation - New Construction - 826-5489
  • Utilicare (Special rates for customers
    using medical support equipment) - 782-0330
  • We Care - Free weatherization - 826-5485
Water
  • Water Service Start-Stop Inquires - 782-0330
  • Water Engineering - 826-5285
  • Water Leak Emergency - 782-0330
  • Water Field - Construction & Maintenance - 351-6350
  • Meter Installation - New Construction - 826-5285
  • Water Quality - 351-6331
Business Development - 826-5475
  • Economic Development Information
  • Legislative Affairs
Other Helpful Links