::  Contact Riverside Public Utilities

By E-mail: Click Here to send us an E-mail question or comment. Please note: E-mail is not interactive. If you need a faster response to your question(s) please contact us at one of the phone numbers listed below. By Phone: 24 Hour Water/Power Emergencies (951) 782-0330 Customer Service Call Center (951) 782-0330 Customer Service Questions & Services Hours of Operation: Monday – Friday 7 a.m. to 7 p.m. Saturday 8 a.m. to 5 p.m. Closed Sundays Rebate Program Information (951) 826-5485 Rebate Programs and Services Riverside Call Center – Dial 311 (or 826-5311) Non-emergency City Services and Information For additional Utilities contact phone numbers click here. In Person: Customer Service Locations Bill Payments / Customer Services Utilities Plaza – 3460 Orange Street, 92501 Customer Resource Center – 3025 Madison Street, 92504 Water and Power Engineering Services / Administration Water and Power Engineering Services / Utilities Board Room / Administration 3901 Orange Street, 92501

:: Additional Riverside Public Utilities Contacts

Customer Services- 782-0330 Residential / Business Turn On/Off or Transfer Electric and/or Water Services Billing and Payment Issues/Inquiries Budget Billing / Level Pay Plan Utilicare Program (special rates for customers using medical support equipment) Online Bill Pay Issues/Questions Third Party Notification Electric Utility 24-Hour Electrical Emergency - 782-0330 Electric Service Start/Stop Requests - 782-0330 Power Line Clearance - 311 - (or 826-5311) Street Light Outage/Repair - 311 - (or 826-5311) TDD-TTY Speech & Hearing Impaired - 826-5439 Electrical Engineering - 826-5489 Energy Theft - 826-5657 Electrical Field - Construction & Maintenance - 351-6351 Meter Installation - New Construction - 826-5489

Water Utility 24-Hour Water Emergency - 782-0330 Water Service Start/Stop Requests - 782-0330 Water Engineering - 826-5285 Water Field - Construction & Maintenance - 351-6350 Meter Installation - New Construction - 826-5285 Water Quality Information - 351-6331 Other Utility Services SHARE (Low-Income Assistance) - 955-6478 HEAP (Low-Income Assistance) - 955-6478 Sewer Information (Public Works) - 826-5341 Sewer Problem (Public Works) - 351-6140 Trash Service (Public Works) - 782-0330 Water Quality Information - 351-6370 Customer Relations / Marketing - 826-5485 Advertising/Media Relations Business Account Management Energy/Water Rebate Programs Questions Energy Service Agreements School Education Programs Speaker's Bureau

:: Other Helpful Riverside Area Utility Links

• ATT
• Charter Communications
• Jurupa Community Services District
• Southern California Gas Co
• Southern California Edison
• Western Municipal Water District