Public Utilities
Contact Riverside Public Utilities
By E-mail:
- Click Here to send us an E-mail question or comment. Please note: E-mail is not interactive. If you need a faster response to your question(s) please contact us at one of the phone numbers listed below.
By Phone:
- 24 Hour Water/Power Emergencies (951) 782-0330
- Customer Service Call Center (951) 782-0330
Customer Service Questions & Services
Hours of Operation: Monday – Friday 7 a.m. to 7 p.m.
Saturday 8 a.m. to 5 p.m.
Closed Sundays - Rebate Program Information (951) 826-5485
Rebate Programs and Services - Riverside Call Center – Dial 311 (or 826-5311)
Non-emergency City Services and Information
In Person:
Customer Service LocationsBill Payments / Customer Services
- Utilities Plaza – 3460 Orange Street, 92501
- Customer Resource Center – 3025 Madison Street, 92504
Water and Power Engineering Services / Utilities Board Room / Administration
- 3750 University Ave., 3rd Floor, 92501
Additional Riverside Public Utilities Contacts
Customer Services- 782-0330Residential / Business
- Turn On/Off or Transfer Electric and/or Water Services
- Billing and Payment Issues/Inquiries
- Budget Billing / Level Pay Plan
- Utilicare Program (special rates for customers using medical support equipment)
- Online Bill Pay Issues/Questions
- Third Party Notification
Electric Utility
- 24-Hour Electrical Emergency - 782-0330
- Electric Service Start/Stop Requests - 782-0330
- Power Line Clearance - 311 - (or 826-5311)
- Street Light Outage/Repair - 311 - (or 826-5311)
- TDD-TTY Speech & Hearing Impaired - 826-5439
- Electrical Engineering - 826-5489
- Energy Theft - 826-5657
- Electrical Field - Construction & Maintenance - 351-6351
- Meter Installation - New Construction - 826-5489
- 24-Hour Water Emergency - 782-0330
- Water Service Start/Stop Requests - 782-0330
- Water Engineering - 826-5285
- Water Field - Construction & Maintenance - 351-6350
- Meter Installation - New Construction - 826-5285
- Water Quality Information - 351-6331
Other Utility Services
- SHARE (Low-Income Assistance) - 955-6478
- HEAP (Low-Income Assistance) - 955-6478
- Sewer Information (Public Works) - 826-5341
- Sewer Problem (Public Works) - 351-6140
- Trash Service (Public Works) - 782-0330
- Water Quality Information - 351-6370
Customer Relations / Marketing - 826-5485
- Advertising/Media Relations
- Business Account Management
- Energy/Water Rebate Programs Questions
- Energy Service Agreements
- School Education Programs
- Speaker's Bureau
Other Helpful Riverside Area Utility Links
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