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Utilities Plaza and Utilities Operation Center front counter lobby hours for walk-in customer service and utility bill payments are listed at the right. If you have questions, we encourage you to call first since most issues can be resolved over the phone. Also, please see other customer service contacts below.
In addition to the normal customer service walk-in hours at Customer Service centers, the City also provides 24-hour emergency call services for electric and water issues at 951-782-0330.
You may also contact the City's Riverside Connected Call Center at 826-5311 (Riverside residents only) 24 hours a day for all non-emergency services. |
24-Hour Electric & Water Emergency
(951) 782-0330 |
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Utilities Plaza
3460 Orange Street
Riverside, CA 92501
View/Print Map
Mon. - Fri. 9:00 - 6:00
Sat. 9:00 - 1:00
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Customer Resource Center
3025 Madison Street
Riverside, CA 92501
View/Print Map
Mon. - Fri. 9:00 - 5:00
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Call Us, We’re Here To Help
Our Customer Call Center is available to answer all of your Riverside Public Utilities billing and account questions. You may also pay your Utilities bill by credit card over the phone.
Riverside Public Utilities Customer Call Center
(951) 782-0330
Customer Call Center Hours of Operation
7 a.m to 7 p.m. Monday through Friday
8 a.m. to 5 p.m. Saturday
Closed Sunday
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