Public Utilities

Public Utilities

Contact Riverside Public Utilities

By E-mail:


By Phone:

  • 24 Hour Water/Power Emergencies (951) 782-0330
  • Customer Service Call Center (951) 782-0330
    Customer Service Questions & Services
    Hours of Operation: Monday – Friday 7 a.m. to 7 p.m.
    Saturday 8 a.m. to 5 p.m.
    Closed Sundays
  • Rebate Program Information (951) 826-5485
    Rebate Programs and Services
  • Riverside Call Center – Dial 311 (or 826-5311)
    Non-emergency City Services and Information
For additional Utilities contact phone numbers click here.

In Person:

Customer Service Locations
Bill Payments / Customer Services
  • Utilities Plaza – 3460 Orange Street, 92501
  • Customer Resource Center – 3025 Madison Street, 92504
Water and Power Engineering Services / Administration
Water and Power Engineering Services / Utilities Board Room / Administration
  • 3750 University Ave., 3rd Floor, 92501

Additional Riverside Public Utilities Contacts

Customer Services- 782-0330
Residential / Business
  • Turn On/Off or Transfer Electric and/or Water Services
  • Billing and Payment Issues/Inquiries
  • Budget Billing / Level Pay Plan
  • Utilicare Program (special rates for customers using medical support equipment)
  • Online Bill Pay Issues/Questions
  • Third Party Notification

Electric Utility
  • 24-Hour Electrical Emergency - 782-0330
  • Electric Service Start/Stop Requests - 782-0330
  • Power Line Clearance - 311 - (or 826-5311)
  • Street Light Outage/Repair - 311 - (or 826-5311)
  • TDD-TTY Speech & Hearing Impaired - 826-5439
  • Electrical Engineering - 826-5489
  • Energy Theft - 826-5657
  • Electrical Field - Construction & Maintenance - 351-6351
  • Meter Installation - New Construction - 826-5489
Water Utility
  • 24-Hour Water Emergency - 782-0330
  • Water Service Start/Stop Requests - 782-0330
  • Water Engineering - 826-5285
  • Water Field - Construction & Maintenance - 351-6350
  • Meter Installation - New Construction - 826-5285
  • Water Quality Information - 351-6331

Other Utility Services
  • SHARE (Low-Income Assistance) - 955-6478
  • HEAP (Low-Income Assistance) - 955-6478
  • Sewer Information (Public Works) - 826-5341
  • Sewer Problem (Public Works) - 351-6140
  • Trash Service (Public Works) - 782-0330
  • Water Quality Information - 351-6370

Customer Relations / Marketing - 826-5485
  • Advertising/Media Relations
  • Business Account Management
  • Energy/Water Rebate Programs Questions
  • Energy Service Agreements
  • School Education Programs
  • Speaker's Bureau

Other Helpful Riverside Area Utility Links

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Printed from: http://www.riversideca.gov/utilities/contact.asp