| FREQUENTLY
ASKED QUESTIONS AND ANSWERS |
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| What
can I do to prevent sewer line problems? |
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The
main causes of blocked sewer lines are grease that builds up
in the line and tree roots that seek the water in the line. |
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Regular maintenance products (Drain-O, Liquid
Plumber, etc.) should be used on a regualr basis to avoid build
up of grease in your traps. Never pour kitchen grease down the
drain. Put it in a container and dispose of it in the trash.
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Trees
and shrubs planted too close to sewer pipes can also cause problems.
The roots get into the pipes creating blockages and broken sewer
lines that can be expensive to repair. |
| My sewer line
is not working, who is responsible to fix it? |
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Care
and maintenance of the house sewer line (lateral) is the responsibility
of the property owner including any part that extends from the
building into the street or public right-of-way. This sewer
lateral goes all the way from the building to where it taps
into the City’s main sewer line usually located in the street
or alley. When this line becomes plugged, it is the property
owner's responsibility to fix. |
| What can I do
about slow drainage in my toilets and drains? |
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Check
with your neighbors to see if they are experiencing similar
problems. If neighbors are having the same slow drainage, there
is a chance that there is a problem in the public sewer main
and the City’s responsibility. Call: 951-351-6140 to report
the problem. |
| If
neighbors are not having sewer problems your sewer lateral may
be blocked or broken and the homeowner is responsible for repairs.
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| What can be done
about sewage odors coming from the manholes? |
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Wastewater contains naturally occurring gases that can build-up
and create odors. Sometimes during heavy rains or warm temperatures
the odor can increase and cold weather and low temperatures
can decrease odors. Call 951-351-6140 to report unpleasant odors
coming from manholes so we can investigate and correct the problem. |
| What
part of the sewer line is the City responsible to fix? |
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The
City is responsible for repair and maintenance of the sewer
mains located in the streets and in public easements. Our responsibility
ends where the lateral line connects to the main line. |
| Can
anyone dump into the City’s manholes? |
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No, dumping into City manholes is not permitted.
Please call us at 951-351-6140 and report anyone illegally dumping
into our City manholes. |
| Where
can I dump sewage from my R. V.? |
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Riverside Regional Water Quality Control Plant has a R.V.
dump station at 5950 Acorn Street, located between Jurupa Avenue
and Van Boulevard. The service is free for recreational vehicle
users and offered 7 days a week:
- Monday - Friday from 7:00 A.M. to 5:00 P.M.
- Saturday & Sunday - From 12:00 P.M. to 4:00 P.M.
- For more information on this facility call 951-351-6140.
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| Do
I need to notify the City before I drain my pool? |
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Yes,
call 951-351-6145 to notify us. Our Industrial Waste Division
will need your address and 24 hours notice to approve draining
your pool. Pools may not be drained into our storm drains, street
gutters or sewer manholes. Pools must be drained through your
on-site sewer clean-out. |
| What
not to flush down the drain? |
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Antifreeze, Car & Home Batteries, Oil & Oil Filters,
& Latex Paint |
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When
leftover paint, used oil, pool chemicals or any other product
containing potentially dangerous materials are thrown away,
they become "household hazardous wastes." They should never
be washed down the drain into our sewer or storm drain systems.
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