 Special transportation is available to seniors 60 years of age
or older, or those with disabilities. Space is reserved on a first-come,
first-served basis up to 1:00 p.m. the day before you need the
ride (ADA riders may book until 6:00 p.m.) You may also reserve
up to a week in advance.
 Scheduled reservations can be made for a trip that reoccurs
at the same time during the month. Reservations are made for
time on the hour & on the half hour. We cannot guarantee
that the minibus will arrive at the exact time of your reservation,
but we will do our best to arrive 15 minutes before, and no later
than 15 minutes after your scheduled time.
Information the Dispatcher Will Need:
- The date, day and time that you want to be picked up and returned
- If you are going to a medical appointment, give your appointment
time and the doctor's telephone number
- If you use a wheelchair, and if you need to use the lift
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- Your name and telephone number
- Number of passengers riding (A required attendant may ride
for free; a companion is required to pay.)
- The address for pickup, destination & return pickup.
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Other Frequently Asked Questions
Where can I go?
Anywhere in the City limits. In addition, you can go to designated transfer points to travel into Corona, Loma Linda, Mira Loma, San Bernardino and Woodcrest. Call the office for more information.
Can I reserve more than one ride?
Yes. After 11:00 a.m., the dispatch lines are usually clear enough to take multiple reservations.
If I'm not ready and miss my ride, can I get one later?
Usually not, unless that day's routing permits an extra return trip. A "No Show" automatically cancels your return reservation unless you call the dispatch office before your scheduled pickup.
If I can't use my reservation, what should I do?
Call the reservation number to cancel. If you can cancel early in the day, someone else will have the opportunity to use that time slot.
If I cancel at the last minute, will I be denied future service?
No. However, routine cancellations or "No Shows" could result in a restriction on the number of reservations allowed you.
Are there any limitations on carry-on parcels & packages?
You may take up to three (3) packages with you. Each item must not weigh more than 20 pounds.
How can I retrieve items left on the van?
Items left in the van will be brought into the office. You are responsible for arranging to have your items returned to you. Items left in the office for more than 4 weeks will be donated to a local charity.
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