Information Technology

Aligning with departments to enhance citizen services

Committed to providing services and performing responsibilities in accordance with guiding principals and City of Riverside Core values

The Information Technology (IT) Department’s primary purpose is to help departments improve service delivery. Citizens and other stakeholders should benefit substantially from this strategic plan by realizing improved access to services, information, and more convenience in how they conduct business with the City. The IT Department’s goal is to serve everyone in a fair and consistent manor using the strategies, values, guiding principles, policies and procedures set forth in this document.

Mission Statement

The mission of the Information Technology Department is to work collaboratively with other member agencies and private partnerships to improve the quality of urban life in the City; achieve practical and reliable solutions to City problems and optimize opportunities through information technology leadership and professional services; and provide an exciting, challenging, and rewarding environment where staff members derive satisfaction from challenging assignments, continued professional growth, personal accomplishments, and the success of City of Riverside departments in meeting their operational and service objectives.

Vision

The City of Riverside Information Technology Department is committed to being a premier city government service provider. The Information Technology Department’s vision is to:

• Provide highly skilled and motivated information technology professionals that share a commitment to excellence and quality customer service.
• Gain a clear understanding of City department’s business services.
• Assist in developing technical solutions that meet business needs.
• Ensure the capacity required to support current and future enterprise needs is available.
• Provide innovative solutions and process improvement using proven state-of-the-art technologies.
• Maximize the City’s investment in technology to ensure targeted and efficient use of resources.
• Deploy technologies that protect individual privacy and provide adequate security to protect individual information as required by law.
• Develop a technology infrastructure and processes to comprehensively manage, preserve, and share in electronic form, the extensive knowledge base of City departments.
• Identify and address emerging needs for City-wide solutions.
• Support and enhance the strategic IT competencies of the City Department’s technology power users and Business Systems Analysts.