The ETC includes the City Manager, Assistant City Managers, Chief Information Officer, and five Department Directors appointed by the City Manager. These directors include the Police Chief, Fire Chief, Director of Public Works, Director of Public Utilities, and the Director of Community Development. The ETC meets monthly and is chaired by the City Manager. The Committee reviews project status, sets priorities, approves funding and discusses new initiatives.
The CIO is responsible for the City's strategic use of technology, managing the Innovation and Technology Department and working closely with City departments to improve processes and enhance citizen services. The CIO provides ETC and Information Technology Technical Committee (ITTC) leadership, collaborates with Department Directors regarding technology decisions and works with the City Manager's Office to secure funding for IT projects.
The ITTC includes representatives from each of the City's departments, BSAs, ITOs, project managers, application developers, the Chief Architect, CIO, CTO and ACS Account Director.
ITTC meetings are held monthly and are an important conduit for communicating technology project status to the department users. The Agenda includes the City's top 10 priority projects, projects nearing completion, project demonstrations, issue discussion, and an exchange of ideas.
The BSAs are subject matter experts on applications deployed in their department(s). They provide requirement definition for new technology needs, department user systems support and user level application training. The BSAs meet frequently with the Information Technology Officers to review progress, resolve issues and discuss new initiatives.
There is frequent and consistent communication between the City departments and IT. Department leaders meet frequently in staff, committee and council meetings, and for project updates. The Information Technology Officers (ITOs) provide single point of contact leadership to departments, and Department Business Systems Analysts (BSAs) provide a similar role in working with IT.
3900 Main St. Basement
Riverside, CA 92522
Phone: (951) 826-5508
|Mon - Fri||8:00am - 5:00pm|
|Urgent Issues||On-call 24/7|
|Closed on Weekends and Major Holidays|