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WHEN YOU CALL 9-1-1:
Your Dispatcher will need to know:
1. Location of the problem. BE SURE TO GIVE YOUR TELEPHONE NUMBER AND EXTENSION TO THE DISPATCHER.
2. Type of problem. The Dispatcher will need to know if you are reporting an emergency requiring police, fire or other city personnel. You will be asked for a basic description of what has occurred.
3. Give the Dispatcher all of the information available to you. Do not leave out information because you don?t think that it is important. The more we know about an incident, the more effective we can be in helping you.
4. If you call 9-1-1 by mistake DO NOT HANG UP! Tell the Dispatcher that you
called by mistake and that you do not have an emergency. Any time a Dispatcher receives a 9-1-1 ?hang up?, the caller must be contacted to be sure that no actual emergency exists. This may require that an officer be needlessly dispatched to your home or office to ensure the well being of all persons there.
5. If a person does not speak English the 9-1-1 system allows calls to be transferred to an interpreter who can translate many different languages.
6. If a person is using a Telecommunications Device for the Deaf (TDD) the 9-1-1 system will automatically detect the TDD equipment and open a TDD display screen for the Dispatcher when the 9-1-1 call is answered. The Dispatcher will require the same information as listed in 1 through 4 above.
If you are calling to report an incident that has already occurred at some time in the past, or to ask a question, please call the Non-Emergency number of (951) 787-7912. This direct number to the dispatch center is available 24 hours a day to handle calls for the Police and Fire Departments.
For more information regarding our Communications Center or 9-1-1 services, you may e-mail Fire Captain John Peurifoy.
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emergency line only when there is an immediate risk to life, property or the environment. Some examples of times when it is appropriate to dial 9-1-1 are: