Complaint Process Begins...
The complaint process
begins when a complaint is filed against a sworn member of the Riverside
While the Internal Affairs Unit or their designee investigates
all complaints, the Community Police Review Commission (CPRC) will
review only those complaints filed against sworn personnel and that are
filed within six months of the incident that gave rise to the complaint.
Typically, all a person
has to do to file a complaint is to contact the Riverside Police
Department by phone or contact a member of the Department in person.
If a complainant is uncomfortable going directly to the Department or a
Department member, they may contact the CPRC in person, by phone, or
they can complete an
on-line complaint form.
Once a completed complaint form is received by either the Riverside
Police Department or the CPRC, the tracking process begins.
The Complaint Investigation
Internal Affairs Unit classifies the complaint as a Category I (usually the
most serious allegations) or Category II complaint.
They are then assigned to an investigator.
The sergeants in the Internal Affairs Unit handle all Class I
complaints and a few Class II. The
vast majorities of complaints investigated by the Department are Class
II and are investigated by supervisors in the Field Operations or
the investigation is complete, the investigator’s lieutenant, captain
and deputy chief review it. Following
that, the captain of the Personnel Services Division and the lieutenant
over the Internal Affairs Unit conduct a final department review.
After the Department completes its administrative procedures, the
case is then sent to the CPRC for review.
cases are entered into the CPRC tracking system when they are filed.
When the CPRC receives the investigative report, it is logged in
and then reviewed for thoroughness by the CPRC Manager.
The Riverside Police Department's Conduct & Performance Manual,
Section 10, Administrative Investigation, is the guideline for this
CPRC Manager's review, the reports are
placed on one of two monthly meeting agendas: the Case Review Meeting
or the Regular Monthly Meeting. A brief synopsis of the
case is given to the commissioners who review the cases prior to the
meetings. Then, in closed session, the commissioners deliberate and make a “Finding” on
the allegations in each case.
Along with the finding, they issue a “Rationale” that
describes their reasons for the finding.
In addition to describing their reasoning, the commissioners also
use the “Rationale” to inform the Police Chief and his subordinates
when they have a particular policy issue or concern they want to
the findings and rationales are given on each allegation in each case,
the cases are sent to the City Manager who, after reviewing the findings
of the Commission and the Police Department, issues a decision on
behalf of the City. That
decision, which may or may not concur with either set of
recommendations, becomes the City’s position and all parties to
the complaint are notified of the results.
If the City’s position contains a “Sustained” finding, the
Police Chief, exclusively, determines what discipline to impose.